1. You need to register or log in with your Razer ID to join this competition.
2. During the competition's joining period, each user who joins will increase the prize pool until it reaches the maximum amount for each season.
3. Once the competition starts, the prize pool will no longer change. The final amount of prizes, however, will be divided and duplicated into varying portions.
4. During the competition, you can start accumulating gameplay time by playing any supported game. All gameplay time accumulated after the competition will no longer be registered.
5. You can redeem prizes by exchanging the required amount of gameplay time for each prize.
6. Each prize only comes at a limited quantity, first-come-first-serve basis.
7. You can choose to participate in the competition by yourself or as a squad of up to 4 members. When participating as a squad, the gameplay time of each squad member will be accumulated. Redemption of prizes will consume the total gameplay time of the squad. Redeemed prizes will be distributed proportionally based on the gameplay time contribution of each member.
8. Only the squad leader can redeem prizes.
9. The maximum gameplay time per person in one day is 4 hours. When participating as a squad, the total gameplay time of all members will be accumulated; hence, the maximum gameplay time for a 4-player squad in one day is 16 hours (4 people * 4 hours).
10. When participating as a squad, (only) the squad leader can kick out squad member(s). Kicked out or leaving squad members can immediately join a new squad.
11. Players who voluntarily leave a squad can only join a new squad after 2 hours.
12. During the competition, (a) kicked out and (b) leaving squad members will take their own gameplay time with them.
13. Once the competition ends, any unredeemed gameplay time can still be used to redeem available prizes. These will only be reset once the next competition starts.
How do I increase the total Silver prize pool?
The amount is determined by the number of users who join the competition. During the competition's joining period, each user who joins will increase the prize pool until it reaches the maximum amount for each season.
Why didn’t the Silver prize pool change after I joined the competition?
Once the competition starts, the prize pool will no longer change.
How do I accumulate gameplay time?
By playing any of the competition's supported games, you'll be able to accumulate gameplay time
Where do I see the current Silver prizes?
The Silver prize pool and Silver prizes can be found here.
How do I claim Silver prizes?
During the competition, you can start accumulating gameplay time by playing any supported game. You can redeem Silver prizes by exchanging the required amount of gameplay time for each prize.
Why doesn’t my game accumulate any gameplay time?
Only supported games are eligible to earn gameplay time. Click here for the list of supported games
I'm playing a supported game. How come I'm still not accumulating any gameplay time?
If you've been playing a supported game but no gameplay time was accumulated, please contact us and we will be in touch.
How much gameplay time I can gain a day?
The daily gameplay time cap for a single person is 4 hours. Squads, however, will be able to achieve a higher cap collectively:
          2-person squad: 8 hours
          3-person squad: 12 hours
          4-person squad: 16 hours
          
What time is the daily reset?
The daily reset is at 0000(12am) GMT/UTC.
How is the gameplay time calculated in this competition?
The gameplay time is calculated in minutes. Any excess second will be discarded e.g. 52 minutes and 55 seconds will still be considered as 52 minutes.
A gameplay session must have a minimum of 5 minutes to be recorded. Please make sure that your Cortex PC is up-to-date. Get the latest version.
How do I create or join a squad?
Upon joining the competition, you can either create a squad and invite your friends to join, or join a squad made by your friends using their invite link. If you’ve received an invitation link, simply copy and paste the link into the JOIN A SQUAD field.
How many squad members can I have?
A squad can have up to 4 members.
What's the benefit of playing in a squad?
Gameplay time is accumulated faster when you're playing in a squad. This means you'll be able to redeem higher prizes at a much faster rate as opposed to going solo.
How do I kick squad members out?
Only the squad leader can kick squad members. This can be performed by clicking on the "KICK OUT" button of the corresponding member to be removed.
If I was kicked out of my current squad, do I still have to wait 2 hours before I can join a new squad?
No. You can join a new squad immediately when you've been kicked out of a squad.
How do I leave a squad?
Clicking on the LEAVE SQUAD button from your account will allow you to leave your current squad.
What are the penalties for leaving a squad?
Once you leave a squad, you must wait for 2 hours before you can join a new squad.
What happens to my gameplay time if I left or got kicked out of my current squad?
During the competition, you will take your own gameplay time with you upon leaving the squad or being kicked out.
Who can redeem prizes in the squad?
Only the squad leader can redeem prizes. Make sure you trust your squad leader!
How will squads redeem prizes?
The squad leader can redeem prizes by exchanging the required amount of gameplay time for each prize. Each prize only comes at a limited quantity, first-come-first-serve basis.
Why can’t I redeem a prize?
There are two possible reasons:
          1. Your squad's gameplay time isn't enough to redeem the prize.
          2. The prize has already been redeemed.
          
How can I claim Silver prizes after a successful redemption?
We will auto-credit the prize to your Razer ID Silver wallet. However, if your Razer ID Silver account will exceed the maximum Silver wallet limit, the excess amount will be tentatively kept as Silver prize.
Why is the total squad gameplay time sometimes not equal to the sum of each squad member's gameplay time?
As mentioned earlier, the gameplay time is calculated in minutes and any excess seconds will be discarded. There may be situations where squad gameplay time will not be evenly distributed, and the time calculation result may deviate by a few minutes.
When distributing prizes, what will happen if the prize results in a decimal number?
When the prize results in a decimal number, it will automatically be rounded up to the nearest whole number, e.g. 2001.5 Silver will be treated as 2002 Silver.
How will the prize be distributed to each squad member?
Redeemed prizes will be distributed proportionally based on the gameplay time contribution of each member.
How do I know if there are any available Silver prizes?
You can go to the competition page to check what Silver prizes are available. When a prize has been redeemed, you'll either see that its quantity has been reduced or becomes out of stock.
Is it possible to check what I've already redeemed?
Yes. On the competition page, simply click on REDEEM HISTORY to check which prizes you’ve already redeemed.
Can I still redeem prizes even after the competition ends?
The redemption period usually runs until the next competition season starts. You will still be able to redeem prizes when the competition ends if there are still prizes available for redemption
What should I do with my remaining gameplay time when the competition ends?
You can use it to redeem available prizes. However, all remaining gameplay time will be reset when the next competition starts.
What should I do if there are no available prizes?
Each prize only comes at a limited quantity, first-come-first-serve basis. We recommend that you redeem your prize as soon as possible once you earn enough gameplay time. All other terms and conditions governing Razer Cortex PC apply.
Can the excess Silver prizes obtained in my account redeem rewards on the Razer Silver catalog?
Yes. But you need to deposit them to your Razer ID Silver Wallet before you can redeem any Razer Silver rewards. Do note that all excess Silver prizes will expire within 30 days.
What is Razer Silver?
Razer Silver is the loyalty rewards credits for gamers awarded by Razer. Reap the rewards for your efforts by exchanging your earned Razer Silver for full Razer hardware, RazerStore.com discounts, lifestyle products like food vouchers and more. For more details, click here.
Why can't I deposit my Razer Silver prize into my Razer ID Razer Silver account?
Due to the Razer Silver maximum limit, any additional Razer Silver earned (that exceeds the 300,000 Razer Silver limit) will be discarded and not credited into your wallet. You may try and redeem rewards first to consume Razer Silver. If this doesn’t match your description, contact us and we will be in touch
Do excess Silver prizes expire?
Yes. It is recommended that you deposit any excess Silver prizes immediately, as these will automatically expire within 30 days.
Are there any limitations when redeeming rewards with Razer Silver?
These rewards are only available to registered Razer users. Some rewards are only available for certain regions. For full details on what you'll be able to redeem based on your location, please check out our page.
Can I transfer excess Silver prize to other accounts?
No. Silver prizes are non-transferrable.
How do I terminate my wallet?
You may permanently delete your Razer ID to terminate all existing connections with Razer services including Razer Gold.
I redeemed a Razer hardware reward. Is the shipping free?
Shipping and taxes are chargeable for all RazerStore.com hardware rewards. Any existing free shipping promotion will be voided. For more information, please refer to your reward's Terms and Conditions. You may consider adding more products to your shopping cart to ease the shipping fees.
Will the Hours Played be calculated on different PCs for the same Razer ID?
Razer ID allows users to rack up Hours Played with any PC. However, if a Razer ID is found to play on more than one PC simultaneously at the same time, the playtime of only one PC will be counted for their Squad. Note that in a Squad, Hours Played may be pooled to total a max of 4 hours for 1 unique Razer ID player, 8 hours for 2 unique Razer ID players, 12 hours for 3 unique Razer ID persons, or 16 hours for 4 unique Razer ID players.
Where can I download the Cortex PC?
You can download the Cortex PC from here.